Terms & Conditions
Sale Terms & Conditions
• Offer of Free Nationwide Delivery covers delivery to the UK Mainland only. (Excludes Highlands, Offshore Islands & Northern Ireland). Please contact us if you require delivery outside of this area.
• Offer of £1,500 off only valid on a purchase of a hot tub or swim spa.
• Offer of Free Steps, Free Hot Tub Cover, and Free Chemicals only valid for one item of each and only with a purchase of a hot tub or swim spa.
Table of Contents
HOT TUB DELIVERY & INSTALLATION
A two-man team will offload your Hot Tub from our delivery vehicle and will position your spa in your garden. Please note that a minimum of 1 metre width is required if we are moving the spa (please look out for steps, drain pipes, gates, corners etc, which could impact 1 metre width also note that if the hot tub is 2 meters long it will require 2.5 meters of clearance before it can be turned). By agreeing to delivery, we understand that you have read and understood our delivery requirements page and notified us of any doubts or issues. This includes site selection, delivery accessibility, ground preparation work, as well as electrical needs. We may need to drive as close as possible to the final location which could include driving over garden areas if possible.
Once our team have got your spa into your chosen location, our team will lower the spa and move this into its final position for you. Our delivery team will remove all packaging from the product and will ensure that your property is left neat and tidy.
The Customer is responsible for making sure there is adequate access for our Delivery Team, as outlined on the delivery requirements page. If you have any doubts about your access, please contact us in advance. Adequate access includes reasonable preparation of the delivery site, such as clearing away any gravel to minimise the risk that gravel may enter the Spa Sled and cause scratches to the spa. We do not take responsibility for damages to goods or property as a result of poor access. Our delivery team will carry out the delivery and installation with reasonable care and skill. Unfortunately, due to the size of the equipment and the spa, some minor damage can occur, such as scuffs on the base and minor marks on the sides. These are unavoidable even with the greatest care and skill and do not affect the enjoyment of the spa. The Customer accepts the risk of any loss or damage being caused to the goods or property that occurs when we act with reasonable care and skill.
Stock images shown on our website are supplied by the manufacturer for illustration purposes only, although the product will be the same, some features may differ from stock photos and in some cases, the manufacturer has since made small improvements to the hot tub. The Company cannot be held responsible for slight variations which may occur. Please also look at the real-life photos or videos or ask if there have been any updates to the model you choose. Any updates or differences will always be for the better and be an improvement on the previous version.
Please also note that crane services are not included in any of our delivery packages. If you suspect that you may need a crane assisted delivery, please contact us for further information and pricing. You can also email over some photos of access and speak with our Logistics Manager in our office.
We cannot be held responsible for any claims made for damaged items once the goods have been delivered. We cannot be held responsible for fair wear and tear; for misuse or accidental damage by the Customer; Customer’s own repairs or third party repair attempts which damage the goods.
REPAIR, MAINTENANCE & SERVICE PLANS
- Buying a Repair & Support Plan, Full Maintenance Plan or Service Plan is very simple and can be paid in 12 monthly payments.
- If you change your mind, you can cancel your Repair & Support Plan, Full Maintenance Plan or Service Plan at any point, there is no cancellation cost, interest or hidden fees.
- Your Repair & Support Plan, Full Maintenance Plan or Service Plan is provided by us directly so this means there is no third party companies involved and we are solely responsible for any repairs that are needed giving you complete peace of mind.
- There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.
Section A - Whats included?
Service Plan
26-point Service Plan, this plan costs £239.40 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced3
Repair and Support Plan
This plan costs £330.00 and to be paid in full 24 hrs before site visit
This service provides 12 months of parts and labour, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.
Parts covered in the plan:
- Unlimited repairs
- Pump and seal leaks
- Burned out / Faulty motor or circuit boards
- Heater elements
- Blowers
- Thermostat issues
- Faulty Touch pads
- Under water Lighting
- We only cover the main components of any hot tub with these plans.
Full Maintenance Plan
26-point Service Plan, this plan costs £550.00
This service provides 12 months of parts and labour and one full service, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.
Parts covered in the plan:
- Unlimited repairs
- Pump and seal leaks
- Burned out / Faulty motor or circuit boards
- Thermostat issues
- Heater elements
- Blowers
- Faulty Touch pads
- Under water Lighting
- We only cover the main components of any hot tub with these plans.
Section B – What is not included?
Service Plan
- Fixing Faults
- New filters
- Parts
Repair & Support Plans, Full Maintenance Plans
Hot tub shell
Hot tub cover/lid
Hot tub Jets
Hot tub head rests
Air Locks
Hot tub frame or structure
Hot tub isolator or RCD
Any external damage costs that are caused from a faulty hot tub, faulty isolator or RCD or customers faulty electrics.
For more information about this, please call or email us and we will come back to you within 24 hours.
Section C – How long will it take for my hot tub issues to be resolved or fixed?
After you contact us with any issues we will try to sort out any basic known issues over the phone within 24 hours, if we can’t resolve the problem we will come to visit you within 7 days with the aim to fix your hot tub.
If parts are needed that we don’t have in stock, we will order the parts needed and aim to have your hot tub fixed within 14 days or within 7 days of the part coming into stock
Section D – Can anyone take out a Repair & Support Plan, Full Maintenance Plan or Service Plan?
Yes anyone can take our plans out but there are a few requirements.
Repair & Support Plan, Full Maintenance Plan
If your hot tub is less then 14 days old we can offer a Repair & Support Plan or a Full Maintenance Plan immediately, we may require proof of purchase.
If your hot tub is over 14 days old you must have either a prior inspection or have prior approval from us via email.
Inspection cost £149
Service Plan
Anyone can take out a 26-point service or service plan with us, even if your hot tub is over 10 years old we will service your hot tub.
STOCK PHOTOS & PRODUCT DESCRIPTIONS
Stock images shown on our website are supplied by the manufacturer for illustration purposes only, although the product will be the same, some features may differ from stock photos and in some cases, the manufacturer has since made small improvements to the hot tub. Please also look at the real-life photos or videos or ask if there have been any updates to the model you choose. Any updates or differences will always be for the better and be an improvement on the previous version.
DEPOSITS
Your deposit secures your hot tub or swim spa either from the factory or directly from current UK stock. We understand circumstances change. Which is why our £150 deposit is fully refundable within 14 days, as a cooling off period.
Upon receipt of full and final payment, the purchase has been accepted by both parties and we are unable to accept any cancellations from this point onwards.
Please note that your hot tub may take 8 to 26 weeks to be delivered. If your hot tub is in stock when you order, delivery can be arranged from 24 hours onwards depending on our workload at the time of order, and is typically delivered within 7 days.
Swim Spa deposits require a 30% deposit off the total value of the Swim Spa.
HOT TUB ELECTRICAL INSTALLATION GUIDELINES
The Government introduced a law in January 2005 which demands that most electrical work in UK households is only carried out by a ‘competent person’. The law means that Electrical safety requirements have been included in a new Part P of the Building Regulations. Hot tub installations must also comply with section 702 in the 17th Edition IEE (Institute of Electrical Engineers) Regulations as they fall in the same category as swimming pools.
This guide sets out everything you need to know for setting up an electrical connection for a hot tub including details on Part P and how to find a qualified electrician.
What is Part P?
Who is responsible for ensuring electrical work meets Part P requirements?
How do I ensure Part P requirements are met?
How many amps do you need for a hot tub?
What are the electrical requirements for a hot tub?
PART P EXPLAINED
WHAT IS PART P?
Part P is a section of the Building Regulations that covers England and Wales (Scotland is covered by the Building Standards system) and was introduced to reduce the risk of personal injury or damage to a home due to poor workmanship.
Part P applies to anyone carrying out fixed electrical installations in households and states:
“reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury”
WHO IS RESPONSIBLE FOR ENSURING ELECTRICAL WORK MEETS PART P REQUIREMENTS?
It is the responsibility of the homeowner to prove that any electrical work carried out meets Part P requirements and it is a criminal offence if it does not.
To comply with Part P, all electrical work must follow the rules set out in BS 7671.
Part P applies to anyone carrying out fixed electrical installations in households and states:
“reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury”
If you would like The Outdoor Entertainment Company to provide you with your electric requirements, we can arrange for this via our electricians who meet all the necessary regulations to ensure the work is carried out correctly. as us for more details on our electrical installations and pricing.
HOW DO I ENSURE PART P REQUIREMENTS ARE MET?
There are 3 options when contracting an electrician to install your hot tub which are detailed below:
Contract a Part P qualified and registered electrician which can be found through one of the following schemes:
- NICEIC – www.niceic.com
NAPIT – www.napit.org.uk
ELECSA – www.elecsa.co.uk
Your electrician can employ a qualified and registered electrician to inspect their work which also removes the requirement for a local authority inspection
A fully qualified but unregistered electrician can inspect their own work or can employ a qualified electrician to carry out an inspection
Either way you will receive a Part P certificate after the hot tub electrical supply work is completed. From 2007 these will need to be kept on file and presented if you sell your house as part of the Home Seller’s Pack.
ELECTRICAL INSTALLATION
HOW MANY AMPS DO YOU NEED FOR A HOT TUB?
Most hot tubs require at least a 13AMP supply with larger hot tubs requiring a 32AMP supply. We can liaise with your electrical contractor regarding the exact specification for your Hot Tub, alternatively more details can be found within the technical specifications on our hot tubs pages.
13 AMP ELECTRICAL REQUIREMENTS
The electrical requirements for the 13AMP plug-and-play Hot Tubs are the simplest to complete. The 13AMP Hot Tubs simply plug into a standard domestic power supply so all you need for the 13AMP Hot Tubs is an outdoor waterproof plug socket with RCD protection. We will provide up to 5 metres of cable and a plug to plug into the socket you have provided. This must not be spurred off from a ring main and must be direct to the fuse board.
32 & 40 AMP ELECTRICAL REQUIREMENTS
For a 32AMP hot tub, 6mm² 3-core SWA cable is needed and a 10mm² 3-core SWA cable is perfectly suitable for a 40AMP Hot Tub.
An IP65 45AMP Rotary Isolator Switch is also recommended so that the hot tub can be isolated outdoors in an emergency or for service work. This is simply a rotary on/off switch but should be sited more than 2 metres away from the hot tub so that bathers cannot be in the hot tub whilst touching the switch.
The electrician should fit a suitable weather proof block connector to the end of the tail from the isolator, the hot tub supply can then be directly hard wired into the weatherproof block connector inside the hot tub. Waterproof gland packs should be used to prevent ingress of water on all electrical connections (2 at the isolation switch). Ensure that all earth cables are clearly colour coded with green/yellow insulating tape or earth sleeve.
WHAT ARE THE ELECTRICAL REQUIREMENTS FOR A HOT TUB?
The electrical installation must comply with BS:7671 – “Requirements for Electrical Installations IET Wiring Regulations”, particularly concerning the following specifications:
- The hot tub must be hard wired on its own fused spur back to your household consumer unit, not sharing a supply with any other appliances
- The hot tub should be protected by a sufficiently rated MCB (mains circuit breaker) and should cover the maximum amperage pull of the Spa plus 25% to allow for brake torque (i.e. the extra rush of current when pumps are first started). Therefore, a hot tub that has a maximum current draw of 20 amps should be fitted with a 25AMP MCB
- The hot tub should be protected against earth faults by an RCD (Residual Current Device). This is a trip switch which prevents the possibility of an electric shock from damaged or waterlogged cables and connections. A suitable rated 30mA RCD is recommended
- Outdoor cabling should be protected from damage by either laying protective ducting (pc pipe) below ground or by using Steel Wired Armoured (SWA) cable. Your electrician will calculate the size of cable required depending on the loading and the distance from the mains supply
Once the hot tub is filled with water and the electrical supply is installed your installation team should commission the hot tub and check that everything is fully operational before handing over to you with a complete chemical training guide and hot tub features.
If you are in any doubt about the required electrical guidelines you should seek professional advice from a fully qualified electrician.
Please note: your electrician should leave enough spare cable attached to the isolator to go to the farthest side of the Hot Tub. Our technicians are qualified to connect this cable to the inside of the Hot Tub.
REPORTING ISSUES
If you have any issues with your hot tub or if you have any questions about your hot tub purchase, you must contact us directly in writing to ensure your query will be dealt with by the right member of our team. The easiest way to do this will be via email hello@theoutdoorentertainmentcompany.com or Facebook.
Please note that in order for your query to be dealt with, issues should not be communicated to our delivery drivers, but with us directly. We are unable to assume responsibility for any issues not reported directly to us via the above-mentioned methods.
THE OUTDOOR ENTERTAINMENT COMPANY WARRANTY
This warranty is provided by the manufacter (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully.
• 10 Years on Spa Shell Structure: The spa shell structure is warranted against water loss due to defects in materials or workmanship for one (1) years from the original date of delivery.
• One Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking, blistering or delaminating due to defects in materials or workmanship for one (1) years from the original date of delivery. Surface checking is not included.
• One Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to defects in materials or workmanship for 1 year from the original date of delivery.
• One Year on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s), Circulation Pump and Heater. The spa equipment systems are warranted against failure due to defects in materials or workmanship for one year from the date of delivery.
• One Year on Ozone Generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Blower: The blower is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Audio and Video System Components: The factory-installed audio and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.) are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on L.E.D.’s: The factory-installed L.E.D.’s are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials or workmanship for one year from the original date of delivery. Normal wear or appearance is not included. This warranty does not include damage caused in delivery, variations in colour, wear or appearance, as all wood reacts differently to environmental conditions.
• Ninety Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water chemistry variation and are warranted for ninety (90) days from the original date of delivery, However this does not include misuse of chemical use. Chemical balancing must be kept under control. When adding chemicals you must leave your hot tub cover off for 30-45 minutes. This is to ensure that gasses produced from the chemicals can escape.
All chemicals must be pre-mixed before being added to the hot tub water.
• Spa Covers: Spa covers are warranted to be free of defects in materials and workmanship for a period of two (2) years on vinyl and one (1) year on foam core.
• Spa Accessories: The spa accessories are warranted by the accessory manufacturer and are specifically excluded. Please see the respective product manufacturer’s warranty for details.
The following applies to all of the warranties listed above:
Extent of this warranty
This warranty is non-transferable and only the original purchaser of the Spa may rely
on it. This warranty begins on the date of delivery of the Spa, but in no event later than
one year from the date of purchase. This warranty terminates immediately if prior to the expiration of the relevant warranty period the following occurs:
• Any transfer of Spa ownership;
• If the Spa is installed or relocated outside the boundaries of the original country of
purchase; and/or
• If the Spa was purchased in the EU and the Spa is installed or relocated outside the EU.
Limitations on this warranty
Except as described above, this warranty does not cover defects or damage to your
spa due to:
• Normal wear and tear;
• Improper installation;
• Alteration without prior written consent from us (alteration includes but is not limited to any component or plumbing change, or electrical conversion);
• Accidents or acts of God;
• Misuse or abuse;
• Commercial or industrial use;
• Use of an accessory not approved by us;
• Failure to follow the Manufacturer’s Pre-Delivery Instructions or Owner’s Manual;
and/or
• Any repairs/installations made or attempted by anyone other than our authorized
representatives.
Please contact us for a list of manufacturer approved accessories.
Disclaimers
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that: (a) were not foreseeable to you at the time you purchased the Spa; or are business losses or would be considered as losses to non-consumers.
Our obligation to you
We will repair any defects in your Spa which are covered by this warranty unless in our reasonable opinion we determine that you have not complied with the terms of this warranty. Except as described in this warranty, you will not be charged for parts and/or any labour necessary to repair the spa for defects which are covered by this warranty.
Please be aware that you may be charge a repair person travel/service charge that is not stated or covered by this warranty. Please contact us for more information regarding any such charges.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from country to country. Nothing in this warranty affects your legal rights under the Consumer Rights Act 2015. Please contact the Citizens Advice website www.adviceguide.org.uk
Other important terms
If a court or relevant authority finds part of this warranty illegal, the rest will continue in full force and effect. Each of the paragraphs of this warranty operates separately.
The terms in this document are governed by English law and you can bring legal
proceedings in respect of the Spa in the English courts. You and we both agree to that
the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
This warranty is between you and us. It is not transferable and no other person shall have any rights to enforce any of its terms.
How to make a claim
Please contact us and provide a copy of your original purchase receipt indicating the date of purchase, within thirty (30) days of the time you discover the claim. We reserve the right to inspect the Spa before processing your warranty claim.
