Terms & Conditions

Manufacturer images are used for illustration. Colours, finishes and minor features can vary, and manufacturers may make specification improvements. Material changes will be explained before supply where reasonably possible. Please ask for current photographs or written confirmation if a particular feature is essential to your purchase.

A product supplied must still match its description and any information relied upon when ordering.

Factory-ordered hot tubs may take approximately 8–26 weeks. In-stock products can sometimes be delivered from 24 hours onward and are typically arranged within 7 days, subject to access, workload and final payment. Any date provided is an estimate unless we expressly agree a fixed date in writing.

Known cosmetic marks, prior display use or other relevant conditions will be described before purchase and reflected in the price where appropriate. Any specifically disclosed issue is accepted as part of the product’s condition; your legal rights still apply to undisclosed faults and to the product as otherwise described.

Delivery and installation times are estimates and can change because of traffic, weather, access restrictions, previous installations, vehicle or equipment breakdown and operational requirements. We will make reasonable efforts to keep you updated and minimise delay.

Neither party is responsible for delay caused by events genuinely beyond reasonable control. If such an event prevents performance for more than 60 days, either party may end the affected order by written notice, subject to payment for goods or services already properly supplied and any rights that cannot legally be excluded.

Please inspect the product as soon as reasonably possible and report visible damage promptly with photographs. Reporting promptly helps us investigate, but it does not remove legal rights relating to faulty, damaged or misdescribed goods. Fair wear and tear, misuse, accidents and damage caused by unauthorised repair attempts are not manufacturing defects.

Fixed electrical work in homes must comply with applicable Building Regulations and BS 7671. In England and Wales, Part P applies to domestic electrical installations; Scotland has its own Building Standards system. The homeowner should ensure notifiable work is completed and certified through an appropriate route.

You may use a suitably registered electrician or another competent electrician whose work is notified and certified correctly. Current registration and notification requirements should be confirmed with your electrician.

A 13A model normally needs a suitable outdoor, weatherproof socket with RCD protection and a compliant dedicated supply as specified by the manufacturer and electrician. Extension leads and unsuitable shared supplies must not be used. We can provide up to 5 metres of product cable where specified.

These models normally require a dedicated hard-wired supply, correctly rated protective devices, a 30mA RCD and an appropriately positioned weather-resistant isolator. Cable size depends on load, route, installation method and distance; although 6mm² or 10mm² SWA may be common in some installations, only the designing electrician can specify the correct cable.

The isolator should be positioned outside the relevant spa zone and the electrician should leave sufficient correctly terminated cable to reach the connection point. Our technician can make the final equipment connection where agreed, but does not replace the electrician’s design, testing and certification duties.

Unless specifically added in writing: the spa shell, cover, jets, headrests, air locks, frame or structure, external isolator or RCD, and consequential damage caused by a faulty spa, faulty external electrical equipment or the customer’s electrical installation.

We aim to offer initial telephone help within 24 hours. If a visit is needed, we aim to attend within 7–14 days. Where a part is unavailable, we aim to complete the repair within 14 days, or within 7 days after the part arrives. These are service targets rather than guaranteed deadlines.

A spa under 14 days old may be eligible immediately, subject to proof of purchase. Older spas require prior written approval or an inspection, currently shown at £350. Plan holders may cancel without a cancellation fee, subject to the payment and cancellation terms supplied at enrolment and any amount properly due for cover or work already provided.

Email us as soon as reasonably possible after discovering a problem and include your receipt or order number, photographs or video, the spa serial number and a clear description. We may inspect the spa before accepting a claim. Warranty work covered by us will not be charged for parts or labour; any lawful travel or service charge not covered by the applicable warranty will be explained before attendance.

Where a minor defect, leak or fitting issue is reported, we may inspect, diagnose and carry out reasonable remedial work within an appropriate timeframe. This does not limit any statutory remedy available to you.